Marc, was my salesperson, they were warm and friendly, service was exceptional made sure I got the deal within my budget. Tna the finance manger was also very kind and a matter of fact, she was very friendly and easy to talk to. Overall I would like to thank the Hyundai team for getting the job done. Very wonderful nice and kind people to work with. Sherrie

Brandon the new guy ! It was great ! Very friendly and helpful ! Courteous very friendly ! We would highly recommend him

Staff were extremely friendly and helpful in getting me my new car! Shout out to Marc Jalbert in particular for sticking with me in all the steps!

I worked with Liam who helped me purchase a new Santa Cruz. Very personable. Informative but not pushy. Overall, good experience.

They make you purchase addons for the car by saying- may be a false practices, like your APR will be increased if we dont take policy addons as this will provide banks more security and peace of mind. Its a nightmare to cancel the hyundai addon policies as they are the only one can cancel it. Alert - Reed might not honor hyundai 3 day worry free exchange policy. Additional notes - Reed made me to register the car then treated as a tradein (gave full price of the car, Thanks!) which we will end up paying all dealership and documentation fee twice.

I purchased a new vehicle in 2020 right before lock down. I purchased the maintenance contract for 8 oil changes. I knew at that time that I would not use 8 oil changes prior to the contract expiration. At the time the finance manager assured me that the contract would not expire due to time. I had the finance manager note that on the contract. After my last oil change I was informed that my contract would not be honored. So I ended up paying $500 for one oil change. I am also going to attach this review Zurich Insurance (issued the contract) and Ally finance.

Liam, Bella and Omid provided excellent service when purchasing our new car recently. Highly recommend this dealership.

Joke or what? Shows 1 and 2 star rating for each category but says 4.2 out of 5?????? Even the rating site is a joke. My experience is limited. Was looking for car on the main Hyundai site. One car is listed at 23K however when you go to the dealer ship the price junks to 32k. Plus the APR on top of it. Can tell right there to stay away from this place. Had this been the only vehicles I would of thought typo but its not from Reed has done this on a few of them. Also if you hit the get a price quote, instead what you get are video replies and regular email trying to suck you in. You don't get a quote at all.

Worst service department. Took my car in on Monday for a light on the dashboard and they ended up keeping the car over two weeks. They never call you to communicate the issue or update you to the status of the vehicle or parts. The prior owners to Reed handled the service department much better. Reed has made me hate Hyundai. I want ownership to be aware of what is going on at the dealership service department.

I had my car towed to the dealership thinking it would be fixed rather quickly, boy was I wrong. Didn't offer a timeframe on when it would get repaired and didn't offer me another car to use while I was waiting for my car to get fixed. Apparently they don't have any mechanics there that know how to repair cars other than oil changes, brakes, etc. Didn't receive my car back for 10 days. The repair only lasted for 24 days and my car wouldn't start again, so I had the car towed there again thinking that they would honor the previous receipt of repairs that were done, and then told me that it was a separate issue and would charge me again for repairs. They had to order the part they needed to replace, no timeframe again on when it would be fixed, no callback from service writer/adviser and was terrible and seem to not care how long I waited to get my car. I finally got my car back repaired and took them 3 weeks! THE WORST DEALERSHIP SERVICE THAT I'VE EVER EXPERIENCED! If you have a hyundai vehicle that needs repairs, DO NOT TAKE IT TO REED HYUNDAI in Merriam, KS. & Don't be fooled by those 5 star ratings, those all appear to be faked.

I went in to purchace a used car twice and both time their service was terrible. The first time we went in, we wanted to purchase the car, but wanted to go through our bank to get a loan. We were ready to put a holding fee on the car, which earlier in the day they said we could do, and they said they wouldn't let us do that. The second time, we had an appointment for over two days on a car. We ask them that morning if the car was still there and they said yes. We get there and they tell us someone else is ready to purchase the car which they did. They gave us no warning and just wanted us to come to the lot even though the car we came to look at was being sold. Both visits were a huge waste of time and they did not even apologize for it.

I took my car into Reed Hyundai for serivce and it was the worst experience I have ever had with a dealer's service department. My car was not returned to me for 16 days. I got a ton of excuses and a bunch of "run around stories" as to why it was taking so long to repair my car. The service writer/adviser was not very prompt in returning my calls to give me updated info. My entire experience with Reed was horrible. I would recommend that you get your car serviced elsewhere.

I went to the dealership this evening with questions about the new technology on my new car. (Couldn't figure out much on my own! I'm so low tech!) A sales rep named Liam Walsh came out to my car with me and spent a good half hour explaining the features of my car. He was friendly and didn't get frustrated with my lack of tech knowledge. I didn't even buy my car at Reed Hyundai! It was a gift to me and was purchased in another city. -- Anyway, Liam was extremely helpful and I was very impressed. Thanks so much, Liam!

Took my car in for regular maintenance, including a tire rotation and a small warranty recall. Dropped my car off the night before and it took them ALL day to finish the work. They charged me $150 for normal maintenance and tire rotation, which is outrageous compared to what I normally pay. THEN they actually charged me a $5 service charge to use my Credit Card. What?? My hair stylist doesn't even do that and she's self-employed! I've had trouble with this place before and I've now learned my lesson. Never ever will I give this place my business again. I will go to a different dealership for warranty work.

Intake team courteous and helpful! Explained everything. Great experience. Will be returning as a customer.

Great Staff. Got my car back to running optimally. Will definitely do business with them again.

What a great team they have! such a wonderful experience!! Everyone greets and helps you with a big smile. Thank you

Very accommodating, nice and efficient staff, work completed in a timely manner. Very pleased with Reed Service Center!

Had simple oil change and tire rotation was in and out quickly no issues or drama.

Sergio was great to work with. He was very personable and made the transaction easy.

The service Dept is helpful and do their best at making sure they meet your needs. Right now, things are tough with covid limitations. They are backed up, overworked, and doing their best given the circumstances.

Friendly and keeps you informed on what is being done or needs done on your car! Very knowledgeable

I went in for 15,000 mile service, service was performed within 2 hours, communication was excellent as I was advised of what other optional services could be provided. Price was as quoted. Great job, Felix and service team!

There is almost nothing to spend time durimg waiting time so it was quite boring but besides that it was nice dealership with kind employees.

After someone looked at it after week, things went well. But I was mostly frustrated.